md44's Privacy Policy

Introduction and Scope

md44 (referred to herein as "we", "our", or "the platform") operates a safe, enjoyable, and transparent online gaming service for players in Bangladesh. This privacy policy explains how we collect, process, store, and protect the personal information of users of our website and related services.

This policy applies when you register an account, log in, place bets or play games, and use customer support on the md44.cam website. By using our services, you consent to the terms of this privacy policy.

Our Terms and Conditions and Responsible Gaming guidelines are also related to this policy and should be read alongside it.

What Information We Collect

md44 only collects information that is necessary for the smooth operation of our services. The categories of information collected are described below:

Methods of Data Collection

We collect information in several ways. Details about these processes are provided below:

3.1 Directly from You

You provide information directly when you open an account on md44, log in, make a deposit, participate in competitions, or contact our support team.

3.2 Automatically

Our servers and analytics systems automatically collect certain information while you use the website. This includes cookies, log files, and pixel tracking.

3.3 Through Third Parties

We use trusted third-party services for identity verification (KYC), payment processing, and fraud prevention. These parties process information only within the limits of their agreement with us.

Purpose of Data Use

md44 uses collected personal information for the following legitimate purposes:

• Account Management: To handle registration, login, password recovery, and account security.
• Service Delivery: For gaming, betting, bonus distribution, and prize payouts.
• Financial Transactions: For deposits, withdrawals, and transaction records.
• Identity Verification: To complete the KYC process and confirm user age (for users aged 21 and above only).
• Customer Support: To provide assistance via 24/7 live chat support in Bengali and via email.
• Security and Fraud Prevention: To detect suspicious activity and protect the integrity of the platform.
• Responsible Gaming: To identify possible signs of addiction and intervene when necessary.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To further enhance the user experience and add new features.

Cookies and Tracking Technologies

md44 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are essential for the core functionality of the website — maintaining login sessions, security tokens, and saving user preferences.

5.2 Analytical Cookies

We use analytics cookies to collect anonymous traffic data — information such as which pages are visited most and how long users stay helps us improve our services.

5.3 Cookie Control

You can disable cookies through your browser settings. However, please note that disabling essential cookies may cause some services to not function properly.

Data Sharing and Disclosure

md44 never sells or leases your personal information to third parties for commercial purposes. We may share information only in the following circumstances:

• Service Providers: Payment gateways (bKash, Nagad, Rocket, Upay), KYC verification services, and gaming software providers — they receive only the information necessary to carry out their functions.
• Legal Obligations: When required as part of a court order, government directive, or legal process.
• Security Matters: To address fraud investigations, anti-money laundering efforts, or other security concerns.
• Business Changes: In the event of a company merger, acquisition, or asset transfer — the new owner will be obligated to maintain the same privacy standards.

All third-party providers are bound by data processing agreements with us and are required to protect the confidentiality of your information.

Data Security Measures

md44 takes the highest technical and organizational measures to protect your personal information:

• SSL Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption.
• Data Encryption: Sensitive information such as passwords and financial data is stored in encrypted form.
• Access Controls: Only authorized staff have access to specific data, and all access is logged.
• Firewall and Security Monitoring: Our systems are under 24/7 cybersecurity monitoring.
• Regular Security Testing: Penetration testing is conducted regularly by third-party security experts.
• Two-Factor Authentication: Two-factor authentication is available for added account protection.

While we are committed to ensuring the highest level of protection, no one can guarantee complete security on the internet. In the event of a security breach, we will promptly notify affected users.

Data Retention Period

md44 retains different types of information for different periods:

• Account Information: Retained for as long as your account is active and for a minimum of five years after closure due to legal obligations.
• Transaction Records: Financial transaction records are retained for an extended period — generally up to seven years.
• Communication Records: Customer support correspondence is retained for up to three years.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies remain active for up to one year.

Unless required by law or if your consent is withdrawn, we do not retain data beyond what is necessary.

Your Data Rights

As an md44 user, you have the following rights over your own personal information:

To exercise these rights, email us at [email protected] or contact our 24/7 live chat support. We will aim to respond to your request within 30 days.

Protection of Minors

md44's services are intended only for those aged 21 and above. We do not knowingly collect personal information from any minor.

An age verification process is followed at the time of registration. If a user is found to be under 21, their account will be closed immediately and any collected information will be deleted unless required by law.

If you believe a minor has created an account on our platform, please notify our support team immediately.

Policy Changes and Updates

md44 may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised.

For significant changes, we will notify you via your registered email or upon logging in to the platform. Continued use of the platform following the updated policy will be considered your acceptance of the new policy.

We encourage you to visit this page regularly so that you are always up to date on how your information is being kept secure.

Contact Us

If you have any questions or concerns about this privacy policy, or if you wish to exercise your data rights, please contact us through the following: